White on Transparent.png

Webinar Platform

Webinar recording and documents will be available within 1 week of today's event.

On-Demand Webinars are included with an HVDMA Membership.

This link is no longer valid.

Jim 400x400.png


Jim Perry
Senior Strategist at Market Insights

Jim Perry is a Senior Strategist at Market Insights, a consulting firm with expertise in market assessments, delivery optimization, strategic planning, branding, marketing, and culture.


Jim has consulted with clients throughout the United States since 2005. The majority of his work is concentrated on strategy development, marketing, branding, culture, and leadership development. Jim has shared his insights at state, regional, national, and international conferences.


He has been included on Onalytica's list of "Top 100 #Fintech Influencers" and was recently named one of “20 leaders in modern banking every community banker should follow” by Deluxe.com. Thousands of community banks and credit unions follow his daily Twitter feed for industry trends and the latest news on mergers, fintech, marketing, and much more.


As a consultant, trainer, and public speaker, Jim is known for making complex concepts easy to understand and simple to apply.


Ken Kraetzer
Vice President of cbsi

Host of the 680-episode podcast cbsiTalkingBusiness which covers digital marketing, banking insurance, customer service, and business education.


Vice President of cbsi based in Harrison, NY which is celebrating its 50th anniversary in 2022, the company provides insurance-backed benefits to the payments industry.


Early in his career, Ken worked at Herbert Dunhill & Associates, American Express, Dean Witter, and Chase Bank. He is a graduate of Providence College in RI and holds an MBA from Iona College.


In December 2021, Ken received the Founder's Award from HVDMA.

Ken Kraetzer.jpg
cbsi Logo.png



At cbsi(tm), our primary mission is to produce a select range of need-driven, quality products and services that help organizations increase loyalty, generate revenue, and stimulate usage among their existing customers and target markets. We have been in business for more than 40 years helping nearly every bank in the world connect with their customers.